Data Deletion Policy
Last updated: March 6, 2025
We are committed to protecting your privacy. Below, we outline how to request deletion of data tied to your
device. For details on what data we collect, see our Privacy Policy.
How to Request Data Deletion
- Open the app.
- Go to Settings > Contact Us.
- Send us an email with the subject line: "Delete My Data".
The email will automatically include your UserID (a unique identifier for your device), which we
use to locate and delete your data.
What Gets Deleted?
- Deleted: All data tied to your UserID, including:
- Approximate geolocation (country-level).
- Device information (type, OS version).
- Email correspondence (if you contacted us).
- Not Deleted:
- Data that cannot be linked to your UserID (e.g., aggregated analytics).
- Subscription data managed by third parties (Apple/images/google). Contact them directly.
Important Notes
- UserID: This is a device-specific identifier. We do not know your identity unless you
voluntarily share it (e.g., via email).
- Without UserID: We cannot process deletion requests, as data is only linked to your device
via this identifier.
Processing Your Request
- Requests are processed within 48 hours.
- You’ll receive a confirmation email once completed.
Contact
For questions, email aleksandr_gabushev@proton.me.
For data practices, see our Privacy Policy.